![]() Noble aspirations aren’t the norm in business, but it is on brand for Jonah Bliss. I’m not sure we’re going to get to that one point at this time, but maybe that’s the ultimate goal…is to be so successful and make ourselves irrelevant.” I’m never coming back because you solved my problem. The best of all worlds is that this meeting is so great that we solve all these problems in a single day. The conference will have panel discussions over a variety of “curb” topics, including repurposing streets, sidewalks, and parking lots and innovative vehicles.Īs Bliss eloquates: “…I don’t know. It is an intentional spark of conversation that Bliss believes includes asking difficult and complex, but necessary questions that involve the entire population -from citizens and small business owners to politicians and lawmakers – of any given city or area. But it is not simply a one time event that promises resolution to all that ails businesses. “The customer’s journey starts as soon as they leave their house, right?”īliss and Curbivore are attempting to expose people to the tools and technology available to make the circumference of customer service one that addresses any potential problem within the customer experience.Īttendees will get to “kick the tires on some cool hardware…and then they’ll be just great food and drink”. It is providing the opportunity for the public to cross reference systems and see, test, and experience new technology that is, or will, transforming the future of customer service. Though set in a relaxing outdoor atmosphere in Downtown LA with networking being a foundational purpose, Curbivore’s first in-person activation is intended to be more than a social event. The exploration of those better tools is what Bliss is looking to accomplish with Curbivore. Whether it’s working with a company that challenges the traditional practice of a single customer getting into their personal vehicle to drive to their location of choice or curating a space where restaurant business minds can be stretched beyond the scope of their four walls, Bliss has perpetually sought to uncover the best practice with the realization that “sometimes there’s a better tool for the job.” Jonah Bliss has made a living looking deeper into accepted modus operandi. “Oh, there’s so many things we could be solving if we just kind of were willing to challenge the status quo a little bit.” Bliss’ goal with Curbivore is to get the entities involved to talk to each other and problem solve from a more informed place. “There’s an important conversation that needs to be had here, and people are talking within their silo.”Īccording to Bliss, many companies are operating ineffectively due to them not having an understanding of what their gaps and blindspots truly are because they essentially are not asking the right questions to the right people. With those experiences in his back pocket, Jonah ventured into the world of live events where he strives to connect the dots of customer service in retail spaces. His list of accomplishments include helping to launch Turo, a peer-to-peer car sharing business that has taken off in recent years, and working as Director of Marketing for Evelo, an electric bike company. Jonah Bliss has played an integral role in decreasing the carbon footprint of society. ![]() Customer service must now be thought of in terms of a complete encounter that begins as soon as the decision is made to be a potential patron of a business.Ĭurbivore happens at 1061 S. ![]() The pandemic pivot caused retail stores to no longer have the luxury of focusing purely on the in house experience. Ride sharing, eclectic bikes, and other alternate options provide the opportunity for urban development to occur with higher efficiency. The usage of cars, however, is tied to an increase of other space hogging property, such as parking lots. In many places in America, a car or two is an assumed necessity for families. Whether it be increased outdoor seating or inclusion of food delivery, the “curb” has become a vital part of the livelihood of a business hoping to do more than survive during a time of fluctuating mandates and personal comfort levels. The pandemic has forced businesses to operate under new rules and increased flexibility.
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